Privacy Policy

At Rayva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

By accessing or using the Rayva website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact Information: Name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order details, transaction information, returns, exchanges, and cancellations.
• Payment Information: Payment method and transaction details. Payment information may be processed securely by third-party payment providers.
• Account Information: Login details, preferences, and account information, if you create an account.
• Communication Information: Information you provide when contacting our customer support team or submitting an enquiry.
• Device Information: IP address, browser type, device type, operating system, and other technical information.
• Website Usage Information: Pages visited, products viewed, browsing activity, and interactions with our website.

How We Collect Your Information

We may collect personal information from:

• Directly from you when you create an account, place an order, contact us, or provide information through our website.
• Automatically when you browse or use our website through cookies and similar technologies.
• From service providers that assist us with payment processing, shipping, website hosting, analytics, customer support, and other business operations.
• From third parties or business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your information for the following purposes:

To Process and Fulfil Orders

We use your information to process payments, confirm orders, arrange shipping and delivery, manage returns or replacements, and provide order-related updates.

To Provide Customer Support

Your information helps us respond to enquiries, resolve issues, and provide assistance regarding products, orders, payments, shipping, and other services.

To Improve Our Website and Services

We may use information about how visitors interact with our website to improve its functionality, products, content, and overall shopping experience.

Marketing and Promotional Communications

With your consent where required, we may use your contact information to send promotional offers, product updates, new collection announcements, and other marketing communications. You can unsubscribe from promotional emails at any time.

Security and Fraud Prevention

We may use your information to help protect our website, detect suspicious or fraudulent activity, prevent misuse, and maintain the security of our services.

Legal and Regulatory Requirements

We may process or disclose personal information when required to comply with applicable laws, legal proceedings, government requests, or to protect our legal rights.

How We Share Your Information

We do not sell your personal information for monetary gain. We may share information with trusted third parties when necessary to operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting and technology providers
• Analytics and marketing service providers
• Customer support providers
• Professional advisers and service providers
• Government authorities or law enforcement where legally required

These service providers may process your information only as necessary to provide their services or as otherwise permitted by applicable law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality, and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Rayva is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to applicable legal requirements.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain marketing communications.
• The right to request information about how your personal information is processed.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Marketing Communications

If you receive promotional emails from Rayva, you can unsubscribe at any time by using the unsubscribe option included in the email.

Even after opting out of marketing communications, we may continue to send essential messages related to your orders, account, transactions, or customer service.

International Data Transfers

Depending on the service providers we use, your personal information may be processed or stored outside your state or country.

Where required by applicable law, we will take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection.

Changes to This Privacy Policy

Rayva may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or applicable regulations.

Any updated version will be published on this page along with a revised Last Updated date.

Complaints and Privacy Concerns

If you have any concerns about how Rayva handles your personal information, please contact us using the details below. We will review and respond to your concern in accordance with applicable law.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: rayvajewels@gmail.com
Phone: 7879033365
Address: Kotwali Road, Sagar, Madhya Pradesh – 470002, India

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